SHIPPING POLICY
Formeia Shipping Policy
We aim to provide a transparent, trackable, and stress-free delivery experience. All timeframes are in business days and may vary depending on destination and carrier conditions.
1. Processing Time
- Orders are prepared for shipment within 3 business days. During peak seasons or promotions, processing may take 2–4 business days.
- Tracking numbers are issued within 24–48 hours after your order is created. Track via our "Track Your Order" page or directly through the carrier.
- Our warehouse operates Monday–Friday, 9:00–18:00 (China Standard Time, CST).
2. Transit Time
Most orders ship from China and typically arrive within 7–14 business days, depending on destination and customs processing.
| Region | Processing | Transit | Duties/Taxes | Tracking |
|---|---|---|---|---|
| United States (US) | 1–3 business days | 5–12 days | Duties/taxes not included; payable by recipient if applicable | End-to-end tracking |
| United Kingdom (UK) | 1–3 business days | 5–12 days | VAT/duties may apply, payable by recipient | End-to-end tracking |
| European Union (EU) | 1–3 business days | 8–15 days | VAT/duties may apply, payable by recipient | End-to-end tracking |
| Canada (CA) | 1–3 business days | 8–14 days | Duties/taxes may apply, payable by recipient | End-to-end tracking |
| Australia / New Zealand (AU/NZ) | 1–3 business days | 8–14 days | Duties/taxes may apply, payable by recipient | End-to-end tracking |
| Other Regions | 1–3 business days | 8–15 days | Duties/taxes may apply, payable by recipient | End-to-end tracking |
Note: Holidays, severe weather, customs inspections, or other unforeseen events may extend transit time.
3. Shipping Fees
- Standard Shipping: Free for orders over $65; otherwise calculated at checkout.
- Expedited Shipping: If available, fees and delivery speed will be displayed at checkout.
4. Duties & Taxes
- Formeia ships under DAP (Delivered At Place): product prices exclude destination duties, VAT, or clearance fees. Any charges assessed by customs are payable by the recipient.
- If customs require identification or authorization, please follow instructions promptly to avoid delays.
5. Address Changes & Missed Delivery
- Address changes cannot be guaranteed once an order is placed. Contact us immediately at mauriciojones908@gmail.com if a correction is needed.
- If a parcel is returned due to incorrect address or failed delivery attempts, a re-shipment fee may apply.
6. Delivery Issues & Lost Parcels
- If tracking shows "Delivered" but your package is not found, check with household members, concierge, or neighbors first. Then contact the carrier and copy us at mauriciojones908@gmail.com. We will assist with tracing your order.
- For lost or damaged parcels, contact us within 48 hours of delivery with photos or carrier documentation. We will resolve promptly.
Formeia is committed to providing a seamless and comfortable shopping experience from checkout to delivery, so you can enjoy your products with confidence and peace of mind.
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